Customer Feedback

  Hear it right from our satisfied customers....!


Surdyke Yamaha at Lake of the Ozarks has served our needs and continuously exceeded our expectations for many years. Most recently, my husband and I made several purchases, including a TW200 trail bike, Scarab jet boat and GP1800 wave runner. The trail bike was purchased over the phone and delivered to our condo in a matter of hours. The jet boat was an impromptu purchase and having not known anything about jet boats, Jim at Port 20 did a fantastic job explaining all the features of the boat & took us for a couple test-drives. Mike R. in service always does a great job with meeting our service needs for PDI's, warranties, etc. Robert S. and Zach T. are our go-to sales guys and we can't say enough about how wonderful they are to do business with. They always work with us and go above and beyond to make sure we are happy and our needs are met. Robert and the service guys handled several unplanned issues that day, with the utmost concern & understanding. They dropped everything to make sure some minor repairs were made to the boat so we could go home with it that same day. We are always impressed by Surdyke's customer service and understanding that we are here on vacation and don't have a lot of time to waste at a dealer. Robert S. & Zach T. (sales) are awesome to work with and always put the customer first. We highly recommend Surdyke for their fantastic customer service, efficiency and thoroughness before and after the sale. We have personally referred many of our friends and family to them and will continue to do so! Thank you guys for always making us happy customers!

--Ashley & Nick Andres 

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Wonderful experience at Surdyke's Port 20 marina. My family purchased a boat from Greg Banaka with G-3 boats a few years ago and always trusted his advice and recommendations. This time was No exception. Our whole family was vacationing at the Lake of the Ozarks this year so I called Greg to check about where to rent boats. He recommended Surdyke's Marina. We rented a Tri-toon on 6/1/19 and the boat was immaculately clean and the staff was excellent to work with. We returned on 6/8/19 and rented an AR-240 Jet boat to cruise and see the lake. Again the boat was sparkling clean and the whole staff was helpful in every way. Thanks to all the staff for a wonderful vacation. See you next year again.

--Glenn Cairer - Sedalia MO.

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Port 20 Service Manager, Mike Roepe  saved the day for us this past Friday!  We weren't at the lake, but our son and his family came down for the weekend especially looking forward to getting the wave runner in the water.  Unfortunately it the battery was dead and it wouldn't start, I called Mike to see if he could help us out on our Cove Plan and he came through with flying colors!!  Somehow, even with this being the start of one of the busiest weekends on the water, he found  the time to get a new battery installed for us, Changing a battery on wave runner is not a very significant work item on a weekend like this, but it was VERY SIGNIFICANT for my son and his family.  Mike really went the distance for us on this and he needs to be recognized for making it happen!   THANKS AGAIN MIKE!!!

--Owen Dutt

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The staff knew their stuff, the WaveRunners look great, and the paperwork went fast. Feel good about a 4-year warranty and the free one-year maintenance service. Thanks and look forward dealing with you all at the lake . Nice Bell also:)

--Michael Dixon

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Stopped by to look at an Odes side by side UTV. They have a large selection of UTVs and ATVs. Lance greeted me and answered any questions about various models. He is friendly and professional, no hard sales pressure! They also service what they sell. Easy location to drive to and ample parking.

--T. Law

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Everyone was extremely friendly and helpful. Your receptionist Heather is great! She's friendly, helpful, super sweet, and she's a selling queen! The parts department was also extremely friendly and extremely knowledgeable! They knew what I needed and got it! You have a great team here! I'll definitely be back!

--Lauren Cole

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I came here to purchase what would be a long awaited dream bike. Tory was my sales manager and from beginning to end a female rider could not have a more appropriate and helpful sales rep. Tory was friendly and not pushy. Any riders, especially women, who are intimidated by the process of buying alone need a Tory in their life. Can't say enough about the Surdyke team--- they rock!

--Amanda Allison

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Hi Greg,

I really appreciate Surdyke supporting the local Missouri series with this GREAT challenge and payout. The money has really helped me get ready for the season for the past 2 years.

Bikes always need parts and this challenge helps keep me pushing hard throughout the year.

Thanks,

---Lance Steinbeck

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UTV

So it's really my bedtime, but I couldn't resist showing you how much fun I'm having with my new Yamaha. Thanks to Drew, Zack, and Jake. This did it for me. I've already got plans to build trails all over our property. You guys are great. I think this is the 5th bike I've bought from you guys? I'm very happy. Thanks again!

---Julie Scott

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Lance Lindner, Jacob S. all great to work with. The dealership accommodated everything I needed and post sale service has been impeccable. Thank You !

---Brent Messelheiser

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I want to write an endorsement for Mike who works in service at Port 20.

On Friday, July 27th our Four Winns boat lost it steering in the middle of the lake due to a snapped cable. I called a couple of marinas that I had dealt with in the past and didn't get very far or much service from them. I then looked for the Four Winns dealer on the lake and came across Surdyke who I have never dealt with before.

I called and was connected to Mike in service at Port 20. The guy is unbelievable. He talked me through some options, talked to me about towing, told me he was working Saturday and Sunday and after a couple of phone calls I arranged to tow my boat into Port 20 at 8:00 AM to meet him on the dock on Sunday the 29th. After an hour tow we pulled up and he came down to the dock to help us secure the boat. Later that same morning he had a mechanic look at the boat, confirm the problem, checked on the part, ordered it and pulled our boat out of the water on Sunday for repair later in the week. The part won't be in until Friday and he's working hard to get it fixed before my family from Canada fly in to the lake the following Thursday to spend the weekend with us.

I worked in marketing and finance at Anheuser-Busch for nearly 20 years. I now teach Marketing courses at Mizzou and I know that we acquire customers with the promises we make. We keep customers by fulfilling those promises. I can tell you that Mike is fulfilling the promises that Surdyke makes to it's customers. He is excellent and went way beyond my expectations (and your competitors) with his friendly attitude and service focus. This experience is the truest definition of "service".

As a result I will not be returning for service to the other two marinas. I'm 2 miles from Port 20 and I can assure you that I will return for all future service with Surdyke. I will definitely be telling all our friends about this incident and tell them about Mike and Surdyke.

Don't know what you're paying him but he has an excellent attitude and true customer care in his service. Thank you!

--- Joe and Rhonda Guilliams 

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The staff is very friendly and will go out of there way to accommodate you. The owner will even get you discounts at resorts when you come down to stay on the lake. From the professional courtesy to knowledgeable staff I couldn't be more pleased with my experience and will definitely recommend them to anyone looking to purchase a boat, dirt bike, ATV, jetski and any other products they sell.

--- Josh Perry

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Good Morning Greg,

I have done business with your dealership for awhile now and want to recognize Wesley in the parts department for being the consummate professional. He is always available, knowledgeable, professional, and keeps his sense of humor on the phone.

I always look forward to ordering parts from your dealership and speaking to him. You are fortunate to have such an employee and I would like you to recognize him for all he does.


Thank you for your time,


--- Frank Srednicki

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Recently purchased a used Bass Tracker 170. Jim Cramer went way beyond anyone that I have ever dealt with. After the sale he was on a 3 day weekend and still communicated with me with a couple of problems I was having. Having to return to the marina for trolling motor replacement he had the crew change the spark plugs on motor. Also have to mention that this was an out of state purchase which can add to some problems. Jim constantly emailed me to make sure everything was functioning properly. Hats Off to Jim Cramer and all the crew at Surdyke Marina. I will definitely return next spring if only for a gallon of oil. Great Service.......

---Lawrence Pennington

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Everyone welcome "Wet Signatures" to our family. He was born in 2016 at 24' long and weighs 5400lbs. It felt amazing to bring home our little bundle of joy! 👶🏼 Thanks again Jacob Schuster at Surdyke Yamaha & Marina for the awesome buying experience!

--- Derek Milkovich

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Good morning Mr. Surdyke!

You had spoken with my husband Brian prior to the MHSC banquet about our son Wyatt and it being his first year racing hare scrambles, and the possibility of getting him into the Ironman challenge since we hadn’t known prior to the season about the signup deadline. We just wanted to say thank you SO much for the honorable mention for Wyatt, and for including him in the challenge and awarding him the $500 gift card.

What you do for the riders is truly awesome and we appreciate it so much!! Our whole family loves riding and had a blast at the races last year.

I’m sorry this email is so late getting to you. We wanted to thank you personally after the banquet but we missed you in all of the excitement. Once we got back to where you had been set up I think you had already left for the evening.

Thanks again so much! We’re looking forward to the 2017 MHSC series!!

Take care,

--- Brian & Crystal Burke 

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Just want to say thank you to Surdyke Yamaha,

Some friends and I were up around the lake for Bike Fest on Saturday. We were on D highway outside of Ha Ha Tonka state park when my valve stem broke on the rear tire. It was nearly 4 pm and after several phone calls, Surdyke was the only shop that would even entertain the idea of replacing it that day. We got the bike to them just before closing and even though they were trying to finish up a Victory they made the time to get me back on the road. Thank You for keeping an awesome experience just that...Look forward to next year!!

--- Daniel Alma

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To Everyone at Surdyke's,

A quick note of thanks. We love our new/used G3 we purchased at your summer auction. It was such a great buying experience...from the auction, to the Service Department, to the delivery of our boat, every step was smooth. We highly recommend Surdyke's and we will definitely be back to purchase again! Many Thanks,

--- The Sordillo's and Camdenton Fire Arms, Camdenton, MO



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Hello Drew,

Just a note to say thanks for the help with the purchase of the 2 2014 VXR’s. We have already had a blast on them. My son was really surprised when he got home and they were in the garage. He’s excited for his Summer now more than ever. When he is not shooting or working you can bet he’ll be at the lake.

Thanks again for taking care of us. Everyone treated us great. By the way I want to pass along a note about the young man that did our orientation at the marina. Justin took as long as we needed and answered every question we had no matter how goofy they may have been. These machines have changed since we had one back in 1995. He was courteous and very understanding when we had questions or concerns. If I had a business at the lake I would definitely want him on my team.

--- Randy M., Springfield, MO


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Dear Greg:
I love you guys and especially Phillip in service.He was very nice and very professional! My jetski sucked up a stick. I called late Sunday and it was fixed by 12:30 on Monday!! I will always buy from surdyke yamaha. I was also thrilled when you de winterized my boat and suck around to run it in the water. The other company I used to use would never fully charge up my battery and twice failed to run the jetskis in the water. Thank you. A happy customer.

--- Lois S., Osage Beach, MO


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My KTM tool arrived safely and I am very happy with it, thank you for your great service. 

 --- Ted W., NSW, Australia 

   
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Online Part Manager, 
I wanted to give you an update on my motor problem...I received several calls on the status of the repair, and when it would be done. When I got them to pick it up, they were helpful and friendly. Pontoon is running good so far and enjoying the water. Thank you for all your help!

--- John G., Columbia, MO

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Online Parts Manager,

Thanks so much for the prompt attention to our order. We received the part yesterday as promised. I greatly appreciate you getting it processed so quickly. All businesses should be as easy to work with and have prompt service as my experience with yours. Thanks a lot!

--- Stacy D., Fruit of the Loom Corporate, Bowling Green, KY

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Gentlemen,

  We would like to personally thank the Port 20 Service Manager for saving our boat on Sunday, August 11th... and Bobby's customer service is a quality that will not only earn you additional sales through referrals, but going the extra mile by driving a boat over to our slip and installing the fenders on our dock is going above and beyond what most customers expect.   Thank you for your assistance and direction!

 --- P.J.O., St. Louis, MO

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Greg,

I  would just like to put in a good word for Phillip and your Service Manager. These 2 gentlemen I had some work done on my Wave runner a couple of weeks ago and they both did a very good job also they went above and beyond! Thanks to them both. 

--- Don B., Columbia MO

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 Greg:
 I just wanted to take a minute to let you know what an outstanding job your parts department, specifically your Online Parts Manager, did when I ordered a replacement oil plug for an ATV purchased from your store several years ago. I knew you no longer carried this brand of ATV so the chances of obtaining a replacement plug were low, but Richard spent a lot of time and effort sourcing the plug, making several calls, and always being nice enough to keep me informed of his progress.... after several weeks of never giving up he was finally able to secure two plug assemblies. I have never know someone to work so hard and long for a $20 parts order. I know it was not a large order for your company but all of the effort he made is most appreciated by this Surdyke customer. 

I have purchased a total of four WaveRunners and one ATV from Surdyke's and am currently looking at a boat. Rest assured, based on the service above and beyond provided, Surdyke will continue to be my first choice when purchasing any type of ATV or watercraft.

--- Jim R., Eldon MO

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Greg,
 We just wanted to let you know what a great experience we had buying a Tri-toon. From the time we met your salesperson at the KC Boat Show until Saturday when we picked up the boat he has been very helpful and easy to work with. His willingness to teach us about the boat and help us put it on the lift for the first time we greatly appreciated. You have a great asset to your company! 

  ---Jason and Staci V., Osage Beach, MO   

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Greg

 I took receipt of a new PWC today for my wife. I want to say that the buying and indoctrination experience was outstanding. Your salesperson was a pleasure to work with in concluding the sale at the boat show in St. Louis and helpful in getting us into the receiving end of the PWC. 

 Justin did the indoctrination of the operation of the PWC for my wife and I can't say enough good things about his knowledge of the product, courtesy and skill in teaching a novice about the watercraft. You have great employees. All in all our experience with Surdyke was excellent and will keep us coming back. 

  --- Mike M., St Louis, MO   

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I was very pleased with the service we received today from Phillip. He went far and above in helping us. I really appreciate all the work being that we are 3 hours away and Phillip totally understood and helped us out a lot. Surdyke has always been great with our family and Phillip is a perfect example of this. 

---Jeff C., Palmyra, MO

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Thanks. The customer support provided by Surdyke Yamaha was amazing and I have decided to purchase more parts from the website. Thank you again. 

  --- Cody R., Berlin, CT
 
 

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 You guys do a great job with all of my orders and I know I order a lot of small items so thanks. 

--- Warren S., Winfield, WV

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Greg, 

We just wanted everyone to know that we think Phil in the service department does an excellent job working on our waverunners and always goes the extra mile. 

 Thank you!

  --- Kristin E,, Lexington IL  


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Greg,
 I wanted to say thank you and to give recognition to "Bones"  [Surdyke salesman Jerry Winters] for helping facilitate the 2 Triton trailers my dad and I recently bought. We were very pleased with everything once the trailers came in, and the set up service to transfer our jet skis from a double trailer to the new single trailers was amazing! I thought we were in for a hassle at the docks or something else, but Bones and the 2 technicians did a careful job just like it was there boats being worked on. Thank you again and we look forward to future dealings with you. 

--- Ryan R., Overland Park, KS

I want to echo what Ryan said in his recent email concerning the excellent customer service we received at your dealership. Once the hard part was done, paying for the trailers, the easy part began. 'Bones" [Surdyke salesman Jerry Winters] and the two technicians did a great job of transferring our jet skis from our double trailer to the new Triton single trailers. Thank you for a really remarkable buying experience, and hats off to all your associates!

   --- Lance R.,  Nevada, MO  

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We left your showroom about 6:00 tonight and I couldn't wait to tell you about our experience that we had today with Jerry Winters. We drove in from Kansas City expecting to be given a heavy sales speech today and honestly we thought that Jerry would do his best to get us into a new AR240 instead of the 2011 that we really wanted. What we experienced is exactly the opposite. "Bones" was extremely knowledgeable, very friendly and never once made us feel like he was trying to give us the "sell". He was careful with our time and truly was very professional. My husband has researched this boat for about 6 years - reading forums, watching videos, attending the Overland Park or Bartle Hall boat show every year. Jerry's knowledge was impeccable. He has definitely been around these boats more than what we were expecting. I deal with sales people every day for my job. There is nothing more irritating than dealing with a sales person who thinks he can sell himself and have no real knowledge of his product. Jerry is exactly opposite of this. We got what we hoped for: a genuinely nice guy who wanted to sell us what we were there to buy. We love the boat and overall had a great experience today. And actually our kids did too! 

 Thank you for today, Greg and Jerry. It's the first of many great days of memories we will be making on our Yamaha. Cheers!

  --- Jeni and Chet H., Kansas City  

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Greg, just a note to tell you what a great company you have that I am sure is directly related to great employees. 

 I purchased used G3 tritoon from your group this spring and couldn't be happier with the experience. Drew was absolutely great with the sale, couldn't of been better. Mike and Drew were real troopers with the delivery/orientation in very inclement weather and Mike was very patient and helpful with all our beginner questions, even in a few emails latter to clarify things. Vince was very thorough and informative in fixing a few minor issues. At the closing Jeff was informative but not pushy in explaining cove coverage which I reluctantly bought but am glad i did. Overall the whole purchase process was a painless, pleasant, non stressful ordeal but it gets better. 

 Last Saturday went out at 3 pm to use our boat and the batteries were shot. I called in at 3 on Saturday afternoon for cove service not expecting much immediate satisfaction but Rick and Mike had someone there in 20 minutes with new batteries. Absolutely stellar response! I didn't get the young man's name with the batteries (tall, thin, curly hair) but he had a great personality and was a joy to deal with. After we got going we went to Port 20 for gas and ran into Maddison. What a great ambassador for your company. A true sweetheart that gives a person faith in the next generation. 

 Greg, most people in business can only dream of assembling a team like you have who truly like to service customers. You have a great company and count me as a repeat customer. 

   --- Denny G., Belle Plaine, Iowa   

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Greg,

 My husband and I have our boat parked at your dock and would like to explain to you our appreciation of the service personnel that work for you. While taking care of our boat, he has been so kind to be of a helping hand. He has been very helpful and generous with his time. We greatly appreciate his help and his very sweet, servant heart. We would just like you to know that they are such honest and hard workers. We are thankful for having them to take care of our boat, we know it's in really good hands. Thanks and God Bless! 

--- Shirl and Gil B. 

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Greg,

I would like to let you Know what a valuable asset you have as I'm sure you already are aware of. Your Port 20 Service Manager made a life long customer out of me by the outstanding consideration he gave myself and my family.

--- Larry G., Osage Beach, MO


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I can tell you that your dealership is where I will buy my next motorcycle I bought a new one from "y------s" and had a bad experience there so you're the only place I will buy a motorcycle from. You are always courteous and professional

--- David J.

   The Surdyke Team would love to make you a happy customer too!
 Please don't hesitate to come on in, or give us a call, and let us earn your business!